CareNova Academy | أكاديمية كارينوفا
سياسة الخصوصية
This page explains how we collect, use, and protect your data on the CareNova Academy app and website.
CareNova Academy (“we”, “us”, “our”) operates the CareNova Academy mobile application and website (the “Service”). This Privacy Policy explains what personal data we collect, how we use it, and your rights.
By creating an account or using the Service, you agree to this Privacy Policy.
Depending on how you use the Service, we may collect:
| Category | Examples |
|---|---|
| Account data | Name, email address, phone number, password (stored hashed), role (student/teacher) |
| Profile data | Photo, student type (online/offline), preferences, language |
| Learning data | Course enrollments, progress, exam attempts, grades, attendance |
| Payment data | Payment method choice, bank transfer / library receipt / WhatsApp payment proofs you upload; we do not store full card numbers on our servers if a third-party processor is used |
| Device & tech | Device model, OS version, app version, IP address, crash logs |
| Notifications | Push notification token (FCM) to send course and account alerts |
| Support | Messages, call records metadata, and files you send to support |
We do not knowingly collect data from children under 13 without parental consent. If you believe a child has provided data, contact us to delete it.
We use personal data to:
We process data based on: contract performance (providing the Service), legitimate interests (security, improvement), consent (where required, e.g. marketing), and legal obligations.
We may share data with:
We do not sell your personal data.
We keep account and learning records while your account is active. After account deletion, we remove or anonymize personal data within a reasonable period, except where we must retain records for legal, accounting, or dispute purposes.
We use industry-standard measures (HTTPS, access controls, hashed passwords). No method of transmission or storage is 100% secure; please use a strong unique password.
Subject to applicable law, you may:
The Service may link to third-party sites or apps. Their privacy practices are their own; review their policies separately.
Your data may be processed on servers outside your country. We take steps reasonably designed to protect it in line with this policy.
We may update this Policy. The “Last updated” date will change, and continued use after changes means you accept the updated Policy. Material changes may be announced in the app or on the website.
For privacy requests, contact support and include your registered email.
